Recently while looking at some papers I’d been keeping, a couple of lines caught my eye: (You) should never work in a place where you want to keep your head down. Unrestrained venting just transfers your stress to everyone around you and (a favorite) How (you) do anything is how you do everything. What … Continue reading Keeping Your Head Up All Day
Think about these findings reported in Susan Pinker’s book, The Village Effect: How Face-to-Face Contact Can Make Us Healthier and Happier: Smaller groups that communicated face-to-face were more cohesive. There was more trust within the group, which made it easier for people to ask questions and seek help when they needed it. As a result, … Continue reading Building Productivity and Trust. This Simply?
By description, a business process is a set of activities that, once completed, will accomplish an organizational goal. Likely several processes come to mind as you consider this description: sales, marketing, finance/accounting, product development, etc. Now think about compliance. Rather than viewing compliance as a burden, an extraneous requirement or waste of time, instead … Continue reading Not One Thing at a Time: Compliance as a Business Process
Published statements or even correlations can be found and described to support nearly any perspective. It’s true that even a broken clock may be right twice a day. Take the oft-recommended method of providing negative feedback “sandwiched” between presumably positive statements that are too often made-up or insincere. Call the result a praise or … Continue reading Note to Self: Delete Sandwich from Feedback Menu
The Road to Abilene (aka the Abilene paradox) is Dr. Jerry B. Harvey’s 1974 parable about a family trip to Abilene. In that classic story about the results of group think, members of a family make a miserable trip across the hot desert in a car without air conditioning just to eat bad cafeteria food. … Continue reading Abilene, Dead Fish and Healthy Giraffes