By description, a business process is a set of activities that, once completed, will accomplish an organizational goal. Likely several processes come to mind as you consider this description: sales, marketing, finance/accounting, product development, etc. Now think about compliance. Rather than viewing compliance as a burden, an extraneous requirement or waste of time, instead … Continue reading Not One Thing at a Time: Compliance as a Business Process
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Published statements or even correlations can be found and described to support nearly any perspective. It’s true that even a broken clock may be right twice a day. Take the oft-recommended method of providing negative feedback “sandwiched” between presumably positive statements that are too often made-up or insincere. Call the result a praise or … Continue reading Note to Self: Delete Sandwich from Feedback Menu
The Road to Abilene (aka the Abilene paradox) is Dr. Jerry B. Harvey’s 1974 parable about a family trip to Abilene. In that classic story about the results of group think, members of a family make a miserable trip across the hot desert in a car without air conditioning just to eat bad cafeteria food. … Continue reading Abilene, Dead Fish and Healthy Giraffes
What if you are a manager and you hear one of your employees say he is having trouble getting to work on time every day because of some medical appointments? Dare you ignore the remark? Is it a trigger to start an intentional conversation with that employee? If so, how hard could that really be? … Continue reading The Interactive Process: AKA the Importance of Talk
It’s been said that the longest journey begins with the first step. The same may be said for organizational staffing. The question then becomes what the first step may be: As a business owner, briefly and quickly consider each of your employees. How many of them would you, right now, be excited to retain? … Continue reading What do you mean, Staffing?